Policies - Suraj Safe Space

Introduction
Welcome to Suraj Safe Space’s e-commerce website. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

Definitions
"User" refers to any individual or entity accessing the website. "Product" refers to any hardware item available for purchase on our site. "Order" refers to the request made by the user to purchase products.

Account Registration
To make purchases, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

Product Informatio
We strive to provide accurate descriptions and pricing for all products. However, we do not guarantee that product descriptions, pricing, or availability are error-free. In the event of an error, we reserve the right to correct it and notify you of any changes.

Orders and Payment
All orders are subject to acceptance and availability. Payment must be made at the time of order through accepted payment methods. Prices are subject to change without notice, but will be honored at the time of your order confirmation.

Shipping and Delivery
Shipping costs and delivery times will be provided at checkout. We aim to process and ship orders promptly but are not liable for delays caused by third-party carriers. Risk of loss for products passes to the user upon delivery.

Returns and Refunds
We accept returns within 10 Days of purchase, provided the product is unused and in its original packaging. Refunds will be processed to the original payment method. Some products may be non-returnable, and these will be clearly marked.

Warranty and Limitation of Liability
Our products may come with a manufacturer’s warranty. However, we do not assume any liability beyond the warranty provided. Our liability is limited to the purchase price of the product in question.

User Conduct
Users agree not to: Use the website for any unlawful purpose. Attempt to interfere with the operation of the website. Transmit any harmful or malicious software.

Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of Suraj Safe Spaces or our licensor Laxmi Industries and is protected by intellectual property laws. Unauthorized use is prohibited.

Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Continued use of the site constitutes acceptance of the new terms.

Governing Law
These Terms and Conditions are governed by the laws of India . Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Uttar Pradesh.

Contact Us
For any questions or concerns regarding these Terms and Conditions, please contact us at - laxmiindustries40@gmail.com.

Privacy Policy
At Suraj Safe Spaces, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our e-commerce website.

Information We Collect
We may collect the following types of information: Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, phone number, billing address, and shipping address. Payment Information: When you make a purchase, we collect payment details, including credit card numbers and billing information, processed securely through our payment gateway. Non-Personal Information: We may collect non-personal information, such as IP addresses, browser types, and pages visited, to improve our website and services.

How We Use Your Information
We may use your information for the following purposes: To process and fulfill your orders. To communicate with you about your account, orders, and customer service inquiries. To personalize your experience and improve our website and services. To send promotional materials and newsletters, if you opt in to receive them. To comply with legal obligations and protect our rights.

Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances: Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies). Legal Compliance: We may disclose your information if required by law or in response to legal requests, or to protect our rights and the safety of others.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Your Rights
Depending on your location, you may have the following rights regarding your personal information: The right to access and request copies of your personal data. The right to request corrections to inaccurate or incomplete data. The right to request deletion of your personal data, subject to certain exceptions. The right to object to or restrict processing of your personal data. To exercise these rights, please contact us at laxmiindustries40@gmail.com .

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any updates.

Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at laxmiindustries40@gmail.com.

Return Policy
At Suraj Safe Spaces, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy for our hardware products.

Eligibility for Returns
You may return eligible items within 10 days of the purchase date for a full refund or exchange. To qualify for a return, items must be:

Unused and in their original packaging. Accompanied by the original receipt or proof of purchase.

Non-Returnable Items
Certain items may be non-returnable, including but not limited to: Customized or special order products. Clearance or discounted items marked as final sale.

Return Process
To initiate a return, please follow these steps: Contact Us: Reach out to our customer service team at laxmiindustries40@gmail.com to request a Return Authorization (RA) number. Prepare Your Package: Pack the item securely in its original packaging. Include all accessories, documentation, and a copy of your receipt or proof of purchase. Ship the Item: Return the item to the address provided with your RA number. We recommend using a trackable shipping service to ensure your return is received.

Shipping Costs
Returns: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). Exchanges: For exchanges, shipping costs for the new item will be covered by the customer.

Refunds
Once we receive your returned item, we will process your refund within [insert time frame, 5-8 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and arranging a replacement or refund at no cost to you.

Changes to the Return Policy
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us at laxmiindustries40@gmail.com.

At Suraj Safe Spaces, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, our Refund Policy outlines the steps to ensure you receive a fair resolution.

Eligibility for Refunds
Refunds are available under the following conditions: You have returned the item within 10 Days of the purchase date. The item is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.

Non-Refundable Items
The following items are non-refundable: Customized or special order products. Clearance or discounted items marked as final sale. Items that have been used or show signs of wear.

Refund Process
To request a refund, please follow these steps: Contact Us: Reach out to our customer service team at laxmiindustries40@gmail.com to initiate your refund request. Return the Item: If eligible, we will provide you with instructions on how to return the item. Ensure that it is securely packaged and includes all original components. Processing Your Refund: Once we receive the returned item, we will inspect it and process your refund within 4-6 business days.

Refund Method
Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your bank or credit card company.

Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will provide instructions for returning the item and will issue a full refund or replacement at no cost to you.

Shipping Costs
Standard Returns: Customers are responsible for return shipping costs unless the return is due to an error on our part incorrect item sent or defective product. Refunds for Shipping Fees: If your return qualifies for a full refund, shipping costs will not be refunded unless the item was defective or incorrectly shipped.

Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact us at laxmiindustries40@gmail.com.

Eligibility for Cancellation
You may cancel your order at any time before it has been processed and shipped. Once an order is in the shipping process, it cannot be canceled, but you can return the item following our Return Policy.

How to Cancel an Order
o cancel your order, please follow these steps: Contact Us Promptly: Reach out to our customer service team at laxmiindustries40@gmail.com as soon as possible. Provide your order number and the details of your cancellation request. Cancellation Confirmation: If your order has not yet been processed, we will confirm the cancellation and process your refund.

Refund Processing
If your order is successfully canceled before shipping, we will issue a full refund to the original payment method. Please allow 4-6 Business days for the refund to reflect in your account.

Exceptions
Customized Orders: Orders for customized or special order products cannot be canceled once the order is placed, as they are tailored specifically for you. Shipping Fees: Any shipping fees charged at the time of purchase may be non-refundable if the order is canceled after the item has shipped.

Process for Cancellation
To cancel your order, contact our customer service team with your order number.

Changes to the Cancellation Policy
We reserve the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us
If you have any questions or concerns regarding our Cancellation Policy, please contact us at laxmiindustries40@gmail.com.

At Suraj Safe Spaces, we strive to provide efficient and reliable shipping for all your hardware product needs. Below is our Shipping Policy detailing how we handle shipping for your orders.

Shipping Locations
We currently ship to locations within Delhi NCR. For interstate shipping inquiries, please contact our customer service team.

Shipping Methods and Rates
We offer several shipping options to meet your needs, including: Standard Shipping: Delivery typically within 5-7 business days. Rates vary based on order size and weight. Expedited Shipping: Delivery typically within 2 hours - 24 hours business days for an additional fee. Shipping rates will be calculated at checkout based on the shipping method selected and the destination.

Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Locations
We ship domestically and internationally. Shipping charges and times vary based on the delivery location and shipping option chosen.

Shipping Time
While we aim to meet our estimated delivery times, unforeseen circumstances such as weather events, supply chain disruptions, or carrier delays may affect delivery schedules. We will notify you of any significant delays.

Tracking Information
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Delays
While we aim to meet our estimated delivery times, unforeseen circumstances such as weather events, supply chain disruptions, or carrier delays may affect delivery schedules. We will notify you of any significant delays.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us within 48 hours of receipt or expected delivery. We will work with you to resolve the issue and ensure you receive a replacement or refund.

Shipping Restrictions
Certain products may have shipping restrictions due to size, weight, or legal regulations. If this applies to your order, we will notify you at checkout.

Changes to the Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at laxmiindustries40@gmail.com.